No two computers are the same, so we perform a custom diagnosis of your machine, followed by a deep clean which optimizes your PC from multiple angles (settings, memory usage, low level disk and resource performance). And our regular tune-ups give you the confidence that your computer will run at peak performance.
Nothing’s more painful than a computer which takes forever to start each time. Our service will perform an optimization of your PC’s startup process to make it ready for action in the least time possible.
However hard you try to protect your computer, the risk of viruses, malware and spyware are increasingly a fact of life. We’ll remove malicious and damaging programs which may have found their way onto your machine. And if you don’t have an antivirus solution installed, we’ll provide you with a year of SlimAV premium anti-virus protection included with your purchase of a Slimware Premium Support plan.
Freezes, blue screens and crashing can make your PC effectively unusable. We can help extend the useful life of your PC by getting to the bottom of why these events are happening, and prevent their occurrence.
Although we cannot fix hardware devices which are physically broken, often a printer, modem or monitor is not working because of a software issue. We can get you connected to your new devices, and optimize how your PC works with existing ones.
We know computers are complicated and confusing. We also know when it comes to PCs there's no such thing as a stupid question. So any time problems arise with your PC, you'll have a highly trained expert at your disposal, any time of day or night.
We cover PC software issues that may prevent your PC from running properly, and integration issues with devices attached to your PC.
We have support specialists that can assist you with integrating your Android™ OS device with your PC and troubleshoot problems with your device software and apps.
We cannot fix broken hardware devices which require physical intervention. And while we’ll endeavor to resolve issues with software programs for other operating systems beyond Microsoft® Windows®, we cannot provide detailed product support for 3rd party software applications, or teach you how to use them. However, our reps will do their best to answer any questions about software programs about which they have first-hand knowledge.
If we cannot fix initial issues with your PC on the day you sign up, we’ll give you a full refund. After day one, customers of our installment plans may cancel before the next payment is due without incurring further charges.